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Privacy Policy

At Peak Remedial we take the security and use of personal information very seriously and as such please find details of Peak Remedial Privacy Policy, inline with GDPR regulations 2018 that governs the use of our website. This policy outlines how we, Peak Remedial protects the information you give the company and describes how we use the information provided.

This policy is updated annually, and the latest version uploaded on this page.

This website policy was updated on: 12.01.2021

Our Data Protection and Information Security Policy (which expands on this Policy) last updated on 12.01.2021 is available upon request.

If you have any questions regarding this policy please email [email protected] or write to us at The Mitre Building, Botley Road, Bishops Waltham, Southampton, SO32 1DR

What is a Privacy Policy?

Under the GDPR Guidelines 2018, as a client of Peak Remedial Limited, you have specific rights. To communicate these rights to you in a clear and concise manner, we are providing this Privacy Policy

Who We Are?

Peak Remedial Limited, of The Mitre Building, Botley Road, Bishops Waltham, SO32 1DR, are the “Controller” though collecting and processing your personal data.

Data Controller: Elizabeth Kingston, Clinic Director, [email protected]

The Personal Data We Collect and What We Do with It.

We only collect the following data (through positive opt-in) through our website when an appointment is booked.

  • Full name
  • Email
  • DOB
  • Contact number

No other data is collected through the website.

This data is collected and stored within a personal file to maintain accurate patient records for the duration of treatment, to provide effective treatments and for any ongoing treatment.

In addition, we will only examine or treat you with your explicit consent.

We use the information provided at time of booking to;

  • Confirm and remind you of appointment.
  • Contact directly in relation to appointment.
  • Liaise with private medical insurers, GP, medical consultant or similar where required.

Sharing Your Personal Data

We do not share any personal information provided without your explicit consent and where there is a deemed medical need (for example, we need to contact a medical practitioner as part of your care, or we are looking out for your personal wellbeing and feel you may be of harm to yourself or those around you). Where third parties are used by use to store your personal data, we ensure they are compliant with the Data Protection Act 2018, and any such data is not shared outside of the EU.  

Retaining your Personal Data

Whilst you are receiving treatment from us either at the clinic or via home appointment, we will continue to store and use your personal data. Once you have been discharged, in accordance with our Records Management Code of Practise document within our Data Protection and Information Security Policy, we will retain your personal data for a minimum of 8 years from your last contact with us, or until 25 years of age (or 26 if you were 17 when your last treatment ends).

If you have not received treatment, in any context for more than 6 months, your data will be securely removed and disposed of.

Your Rights including those to Withdraw.

As we process and hold personal data you have certain rights. These are:

  • Right of Access
    • You may request a copy of your data at any time. Please make such a request in writing via email to the Data Controller (details found in Who are We? Section above). Please provide the Full name, address, telephone number, email address and details of information being requested. This needs to be a signed document.
  • Right of Rectification
    • If you believe any of the personal data we hold on you is inaccurate or incomplete please contact the Data Controller and any necessary corrections will be made without undue delay.
  • Right of Erasure
    • If you believe we should erase your data, please contact the Data Controller, who will process this without undue delay.
  • Right to Restrict Processing
    • You have the right to limit and reduce the way in which we use your personal data, but your personal information will be retained on our database.
  • Right to Withdrawal
    • You have the right to withdraw your consent to the storage, release and handling of personal data at any time. If you wish us to stop storing or using your data, please contact the Data Controller who will process this without undue delay.

Data Breaches

In the event of any data breach, where your data is lost, stolen, or otherwise breached, where your rights and freedoms constitute a high risk; we will contact you directly and immediately in the event with details on the nature of the breach, the data controller handling the breach and the steps being taken to rectify the breach.